ogspin Privacy Policy

1. Who We Are

This Privacy Policy is issued by ogspin ("ogspin," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at ogspin.app. ogspin is committed to protecting the personal data of all registered players and visitors in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the ogspin website, mobile platform, customer support channels, and any other touchpoint through which you interact with ogspin. By registering an account or using the ogspin Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

ogspin collects the following categories of personal data:

2.1 Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify the 21-year minimum age requirement)
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)
• Profile photograph where required for KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

2.3 Financial Data

• GCash or PayMaya account reference (masked)
• Bank account details for BPI, BDO, Metrobank, or other linked banks (masked)
• Transaction history: deposits, withdrawals, wagers, and winnings denominated in Philippine Peso (₱)

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Session duration, pages visited, and features used
• Login timestamps and access logs

2.5 Communications Data

• Records of live chat conversations and email correspondence with ogspin support
• Responses to surveys or promotions you voluntarily participate in

3. How We Collect Your Data

ogspin collects personal data through the following means:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated technologies: Cookies, web beacons, and server logs that record your interactions with the ogspin Platform.
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya, BPI), and fraud prevention services that share data with ogspin for compliance and security purposes.

4. Why We Use Your Data

ogspin processes your personal data for the following purposes:

• Account management: To create, maintain, and secure your ogspin account, including processing your ogspin login credentials.
• Age and identity verification: To confirm that you meet the 21-year minimum age requirement and to comply with KYC obligations under Philippine anti-money laundering regulations.
• Transaction processing: To process deposits, withdrawals, and wagers accurately and securely in Philippine Peso (₱).
• Regulatory compliance: To fulfil obligations under the Data Privacy Act of 2012, PAGCOR regulations, and the Anti-Money Laundering Act (AMLA) of the Philippines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access to the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: To send you relevant offers, bonuses, and updates about ogspin — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the ogspin Platform's features, performance, and user experience.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.

5. Legal Bases for Processing

ogspin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and ogspin (e.g., account management, transaction processing).
• Legal obligation: Processing required to comply with applicable Philippine law, including KYC, AMLA, and PAGCOR regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Data

ogspin does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age.
• Fraud prevention and security services: Providers that help ogspin detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or regulatory directive.
• IT and infrastructure providers: Cloud hosting and technology service providers that support the operation of the ogspin Platform, bound by data processing agreements.
• Professional advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

All third parties with whom ogspin shares personal data are required to handle such data in accordance with the Data Privacy Act of 2012 and applicable data protection standards.

7. Cookies and Tracking Technologies

ogspin uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function, including maintaining your ogspin login session and security tokens.
• Analytics cookies: Used to understand how players interact with the Platform, helping us improve features and performance.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content, only where you have consented.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the ogspin Platform, including your ability to log in and place wagers.

8. Data Retention

ogspin retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable Philippine legal and regulatory requirements. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required under AMLA regulations.
• KYC documentation is retained for the duration of your account and for five (5) years thereafter.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent, plus one (1) year for compliance documentation purposes.

Upon expiry of the applicable retention period, ogspin will securely delete or anonymise your personal data.

9. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ogspin:

• Right to be informed: The right to know that your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data ogspin holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ogspin's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. ogspin will respond to all verified requests within thirty (30) days.

10. Data Security

ogspin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ogspin Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform;
• Multi-factor authentication options for player accounts.

While ogspin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your ogspin account and to enable any available security features.

11. Children's Privacy

21+  The ogspin Platform is strictly intended for individuals aged 21 years and older. ogspin does not knowingly collect personal data from persons under 21 years of age. If ogspin becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended and the data deleted. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Policy

ogspin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or prominent notice on the Platform at least fourteen (14) days before taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the ogspin Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the ogspin Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the ogspin Platform
• Response Time: Within thirty (30) days for formal data subject requests; within one (1) business day for general enquiries

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with ogspin's response to your data privacy concern.